Frequently Asked Questions
Everything you need to know about your Sony World experience.
Are all products sold at Sony World authentic and under warranty?
Yes, every product sold is 100% authentic. As an authorized retailer, all electronics come with a standard manufacturer's warranty, which can be extended at the time of purchase.
What is your return policy for electronics?
We offer a 30-day return policy for unopened items. If the product has been opened or used, a restocking fee may apply, provided the item is returned with all original packaging and accessories.
How long does shipping take for high-value items?
Standard shipping typically takes 3-5 business days. For high-value items like professional cameras or large Bravia TVs, we use specialized couriers to ensure safe delivery, which may require a signature upon arrival.
Do you offer technical support for new purchases?
Absolutely. Our Sony World experts are available via live chat or phone to assist with initial setup, firmware updates, and troubleshooting for all your devices.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for eligible high-end electronics.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a tracking number via email that allows you to monitor your shipment's progress directly from our website.